Support
Our highest level technical and service support come standard with every Direct Packet Research solution. The commitment and efficiencies we demand of ourselves internally ensure successful installations and service operation. Direct Packet clients rest assured that if assistance is required, help is immediately available. Standard service and support include:
- Installation
- On-site administrator training
- Unlimited video training after initial installation
- 24/7 Technical support from DirectPacket certified engineers
- Next business day product replacement
- Free software updates
- Customized on-site support available
We take tremendous pride in our customer commitment and the solutions we’ve created together. Direct Packet solution support is the foundation to our continued success.